ADVOCATE is an online survey methodology. It invites customers to state the extent to which they will advocate your company to colleagues, peers and friends. If they are advocates, or if they are negative, they are asked what made them so. If they are neutrals, they are asked what it would take to raise them a notch. Then they are asked ancillary questions that show why they delivered their verdict.
ADVOCATE is quick and easy to use. Our special survey methodology achieves response levels far above the norm. The assessment results build up before the client’s eyes the minute the survey is launched. ADVOCATE delivers first-level diagnostics that indicate immediate actions to increase Customer Engagement.
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