We help you keep your best customers
About TripleIC
TripleIC is an advisory company specialising in the relationship between organisations and their customers - the key to profit. In the age of globalisation and the Internet - the global goldfish bowl - it’s necessary to go beyond customer satisfaction (which may be transitory) and customer loyalty (a one-way street). We believe in CUSTOMER ENGAGEMENT, a concept that involves the establishment and development of forward-looking human relations with customers.
We use the LAMBERT PROTOCOL to assess and strengthen your engagement with customers
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We develop your management team’s ability to exercise influence and grow engagement.
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Why are we called 'TripleIC '?
There are two reasons.
Firstly the three important 'I's stand for the three 'constituencies' that contribute to the measurements we undertake on your behalf during the Lambert Protocol Assessment. These are:-
- Your Customers
- Your Employees
- Your Top Team
Please read about the Lambert Protocol for more information.
The second reason is the three 'I's in the phrase "International Investor In Customers" that describes what we help organisations like yours to do, whether in our home territory in the UK or round the world.